Help & Support

Get the help you need to make the most of TubeScript AI. Find answers, troubleshoot issues, and connect with our support team.

Common Issues & Solutions

Video Not Processing

If your video isn't generating a transcript, try these steps:

  • • Check if the video is public and has captions
  • • Verify the YouTube URL is correct
  • • Try refreshing the page and submitting again
  • • Contact support if the issue persists

Slow Processing

If processing takes longer than expected:

  • • Longer videos take more time to process
  • • High traffic may cause delays
  • • Check your internet connection
  • • Consider upgrading for faster processing

API Key Issues

Problems with API authentication:

  • • Ensure your API key is correctly formatted
  • • Check if your key has expired
  • • Verify you haven't exceeded rate limits
  • • Regenerate your key if needed

Download Problems

Can't download your transcript or summary:

  • • Try right-clicking and "Save As"
  • • Check your browser's download settings
  • • Disable ad blockers temporarily
  • • Use the copy to clipboard option instead

Frequently Asked Questions

How accurate are the generated transcripts?

Our AI-powered transcription achieves 95%+ accuracy for clear audio. Accuracy depends on audio quality, speaker clarity, background noise, and language. We use advanced AI models including OpenAI Whisper for the highest possible accuracy.

What video lengths are supported?

We support videos from 1 minute to 2 hours in length. Basic users can process videos up to 30 minutes, Pro users up to 2 hours, and Enterprise users have no length restrictions. Longer videos may take more time to process.

Do you store my video data?

No, we do not store your video files. We only process the audio temporarily to generate transcripts and summaries, then immediately delete all temporary data. Your privacy and data security are our top priorities.

Can I use the API for commercial purposes?

Yes, our API is designed for commercial use. Pro and Enterprise plans include commercial licensing. Please review our Terms of Service for specific usage guidelines and restrictions.

What languages are supported?

We support over 50 languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and many more. Our AI models are trained on multilingual data for accurate transcription across different languages.

How do I get an API key?

First create an account, then visit your API Dashboard to generate keys. You can choose from Basic, Pro, or Enterprise tiers based on your needs.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help you succeed with TubeScript AI.